FronDesk – Online Hotel Management

FronDesk –
Online Hotel Management

System 1 www.FronDesk.com Online Hotel Management System


 FronDesk – Online Hotel Management System
2 www.FronDesk.com
FronDesk Overview Chart
 FronDesk – Online Hotel Management System
3 www.FronDesk.com Rate Management  Unlimited number of seasons spread over multiple years  Negotiated / Special Rates for Travel Agents and Corporate Customers  Extra charges for additional persons  Daily and long-stay rates  Multiple rates and rate types support in a single stay  Separate price allocation facility for your website Reservation Management  Single interface Reservations/Walk Ins/Group Bookings  User defined Reservation Type – Confirmed, Unconfirmed, Wait Listed  Guest detail retention – No need to reenter all details for returning guests  Single window reservation search  Rights based override facility for standard room rates/packages  Special request booking for guests for Front Office/House Keeping  Day Use/Late Check Out with option of additional charge  Group reservations with group owner marking for effective communication  Market Code and Business Source track for statistical analysis  Travel Agent, Company and City Ledger for commissions, direct billing and special rates  Advance deposit  Reservation confirmations by email  Reservation cancellations with defined rules for cancellation charges  No Show reservations with defined rule for no show charges  Facility to Reinstate Cancelled and No Show Reservations  Automatic reservation release on non-payment of deposit by release date  Information entry for guest pick up/ drop off  Reservation amendments and auto confirmation email Front Office  Selection based room allocation – No confusion and increased guest satisfaction  Thoughtfully structured single user interface for Walk Ins, Reservations, and Groups  Customizable Guest Registration Card  Multiple guest names and sharers per room  Group check in  Published/Negotiated/Allocated room rate  Stay amendments  Online Credit Card payments  Complete guest history with number of stays, dates of stay and rates offered  Facility to black list a guest to avoid future problems  Room move allowed at any point in time  Multi currency support  Incidental charge posting  Unlimited folios for same check in  Transfer/Split/Routing of charges  Group check out  Incident invoice for non staying guests (Miscellaneous sales)  Customized Invoice/Folio printing  Reinstate check In/check out before night audit  Quick statistical view  Tape chart/stay view  Unified dashboard  Discounts based on user rights  Easy and clear Night Audit  Readable and understandable Audit Trails for all important transactions  City Ledger/Direct Billing Management  Travel Agent Commission  Advance Deposit Ledger Expense Management FronDeskModules and Features FronDesk – Online Hotel Management System 4 www.FronDesk.com Online Bookings  Integrated Web Reservation module for hotel website  Option to show real time/allocated room availability  Option to show real time/allocated price  Real time reservation confirmation for booker  Stay date driven rates and packages – Multiple offers possible  Single and Multiple room bookings  Link to sell rooms via GDS/IDS like Expedia.com, Hotels.com and other intermediary websites  Reservations from website visible to Front Office in real time  Pull and Push based integration with Channel Management Software  Information entry for Guest pick up/ drop off  Online reservation cancellation facility for registered guests/users  Option to offer Confirmed Reservation/Reservation Request  Optional online credit card payment  Console and Interface for Travel Agent/Company Housekeeping  Single screen house status reporting  User defined room statuses: dirty, clean, inspected, under repair  Visibility of housekeeping status for Front Office staff  Visibility of remark/request/message set by guest/front office staff  Chamber maid assignment to rooms and daily list for chamber maids  Maintenance work order Room blocking for maintenance Operating System Supports all known operating systems Browser Firefox Chrome Safari Computer Any Mac/PC with 512 MB + RAM and monitor with a minimum resolution of 1024x768 Software Requirement Flash Player Plug-in must be enabled on browser Internet Broadband internet access (DSL, cable, satellite) with a recommended minimum connection speed of 256 kbps System Requirements FronDesk – Online Hotel Management System 5 www.FronDesk.com Reservations Walk-in or over the phone reservations for single or group can be done by staff instantly and online bookings are automatically updated in the system. Reservation Confirmation Once the reservation details are entered by the staff, confirmation email is generated that can be emailed or hard copy can be printed in multiple formats. Automated email confirmation is sent by the system for online bookings received from website or travel websites. Housekeeping Housekeeping lets you track status of all the rooms in the hotel with FronDesk Absolute’s easy to understand GUI. Track rooms which require immediate attention and assign task to staff for quick fix pre guest arrival. Check-in Upon guest’s arrival, the front desk staff can easily check-in the reservation right from the main dashboard. Staff can use various parameters to quickly search the guests in the system by name, invoice No., Room Type, etc. Group Handling Easily organize all your reservations for group bookings; apply charges to the main folio or individual reservations. Assign color codes to specific groups for easy identification and assigning extra charges. Corporate Clients/Agents Create special rates and discounts for corporate clients which can be easily assigned to the folio or city ledger accounts for direct billing to the company. Extra Charges Predefined extra charges (inclusions) are automatically added to the room folio and other unforeseen extra charges can be added manually to the folio. Check-out Upon check-out, staff can apply any additional charges to the folio and accept payment in cash or credit. Furthermore, staff can easily generate a single folio for multiple rooms and split folio for a single room. Reports Generate multiple reports types and save them in various formats such as. pdf, .xls, .doc, etc. In addition, special reports can be generated for corporate clients and agents. Online Distribution Website Bookings FronDesk is interfaced with Online Booking engine, allowing the system to automatically update all the bookings received from the website. Travel Website Bookings FronDesk is interfaced with Channel Manager, allowing the system to receive bookings from all the connected OTA’s and GDS channels which are automatically updated in the system. Daily Operations summary with FronDesk from Reservation to Check-out FronDesk Absolute – Online Hotel Management System 6 www.FronDesk.com FronDesk Absolute offer the best what cloud technology has to offer at minimum costs. Below are the few of the many advantages it has to offer for your hotel and staff. No Capital Investment No capital expenditure on your end as it is a Pay-as-you-go model. FronDesk requires no special IT staff for implementation which means no investment. Pay-As-You-Go Model Minimum costs as hotel does not pay for features which are not required or use. Choose the most cost effective plan for your property which meets your specific requirements. Data Storage and Safety The cloud can accommodate the growing data without hotels ever worrying about running out of storage. Hotel’s data is stored in secured servers with firewall protection and SSL encryption securing hotel’s data. Automatic Backup The data is automatically backed up regularly and can be restored easily without ever worrying about loss of data. No physical drives required for hotels to back up the data saving IT costs. Automatic Software Updates FronDesk updates automatically with the latest features and enhancements. Never have to worry about downloading the latest Service Pack or manually checking for an update. Minimum down Time FronDesk is built on a architecture with multiple redundancy, giving our users minimum down time. With automatic failover system, FronDesk will naturally shift to a backup server giving you uninterrupted service without affecting your business. Easy Implementation FronDesk can be up and running at your hotel in a very short period as it requires no installation or any other kind of set up. Requires no special software or hardware upgrades in hotel saving on IT costs. Minimum Operating Costs Once the System is in place, hotels do not require any IT staff for any kind maintenance keeping hotel’s costs at minimum. In addition, no extra software or hardware means hotel does not have to deal with hardware vendors or software providers. Access from Anywhere Only requirement a hotel has to run their operations with FronDesk is a Desktop PC or Laptop with Internet Connection. You can access the system remotely even when travelling keeping eye on the business. Minimum Learning Curve FronDesk is easy to learn and adapt without ever worrying about extra time spend on training. Users come up to speed much faster to cloud based software when compared to bloated desktop versions. Cloud Computing Advantages FronDesk – Online Hotel Management System 7 www.FronDesk.com FronDesk Screenshots Stay View Walk-in Wizard FronDesk – Online Hotel Management System 8 www.FronDesk.com Reservation List House Status